Building a Talent Pipeline for Future Demand
At ICS, we are strategically building a pool of skilled Commercial Underwriters to support our growing UK market operations. As a BPO, we employ based on market demand, and this opportunity is part of our talent pipeline—ready to step into a role as soon as business needs arise.
We are actively connecting with experienced professionals to build our pipeline for upcoming opportunities. With a placement turnaround of approximately 4-8 weeks, we’re excited to bring talented individuals on board to contribute to our success in the UK market.
Why Join Our Pipeline?
- Fully remote role with the requirement to be based in Cape Town or Johannesburg for occasional in-person team connections.
- Operate in line with standard UK office hours, making this role ideal for professionals familiar with the UK market.
- Join our pipeline to be quickly contacted when opportunities arise due to increased demand from our brokers.
Role Overview:
As a Commercial Underwriter in our talent pipeline, you will be responsible for delivering high-quality underwriting services to our UK market clients when demand arises. You’ll play a key role in retaining existing clients and driving new business while maintaining high operational standards.
Core Responsibilities:
Financial:
- Proactively reduce cancellations and achieve retention targets.
- Contribute to reducing operational expenses while optimizing underwriting processes.
Client Relations:
- Maintain accurate, timely, and professional communication with all stakeholders (clients, brokers, account executives, insurers).
- Foster long-term relationships to ensure client satisfaction and business growth.
Business Processes:
- Adhere to company quality standards and regulatory requirements across various processes including new business, renewals, and endorsements.
- Analyze client portfolios, request and assess quotes, provide necessary information to clients, and raise premiums as required.
Documentation & Filing:
- Ensure all relevant documents are filed electronically and physically for accurate record-keeping.
- Manage cancellations, ensuring they are processed in line with retention strategies.
Refunds & Invoices:
- Raise invoices and request refunds from line managers, filing the appropriate documents electronically and physically.
Client & Team Communication:
- Maintain proactive and timely communication with clients and account executives regarding portfolio movements.
- Meet and exceed productivity targets, contributing to team success and performance improvements.
Learning and Growth:
- Embody the ICS Way and demonstrate a commitment to continuous self-development.
- Share insights and knowledge with the team to improve overall performance.
Minimum Requirements:
- Qualifications: Matric or equivalent.
- Experience: 3-5 years in a client services or broker environment, plus 3-5 years as a Commercial Lines Underwriter.
- Location: Based in Cape Town or Johannesburg, South Africa with occasional in-person connections.
Joining our talent pipeline allows you to be part of an evolving team, where you’ll be ready to step in and provide exceptional claims service to clients in the UK insurance market as soon as demand arises.