Building a Talent Pipeline for Future Demand
At ICS, we are proactively building a pool of exceptional Commercial Underwriters to support our Australian market operations. As a BPO, our staffing is demand-driven, meaning this opportunity is for candidates interested in joining our pipeline and being ready to step into a role as soon as demand for underwriting services increases.
We are actively connecting with experienced professionals to build our pipeline for upcoming opportunities. With a placement turnaround of approximately 4-8 weeks, we’re excited to bring talented individuals on board to contribute to our success in the Australian market.
Why Join Our Pipeline?
- Fully remote role with the requirement to be based in Cape Town or Johannesburg for occasional in-person team connections.
- Work hours are from 04:00 – 12:30, perfect for individuals who thrive in early morning hours and possess strong discipline.
- Join our pipeline to be quickly contacted when opportunities arise due to increased demand from our brokers.
Role Overview:
As a Commercial Underwriter in our pipeline, you’ll be an essential part of our underwriting team, tasked with delivering exceptional services for our Australian market clients. When demand arises, you’ll be responsible for:
Core Responsibilities:
Financial Goals:
- Proactively minimize cancellations and achieve retention targets.
- Contribute to reducing overall expenses while ensuring operational efficiency.
Client Relations:
- Engage with stakeholders, ensuring all communications are accurate, timely, and professional.
- Foster strong relationships with clients, brokers, and internal teams to contribute to client satisfaction and business growth.
Business Processes:
- Uphold high-quality standards across all processes, including general inquiries, new business, renewals, and re-brokes.
- Analyze client portfolios, assess and request quotes from insurers, and provide clients with necessary documents and information.
Documentation & Filing:
- Maintain accurate records by filing documents electronically and physically, ensuring compliance with company standards.
Retention & Cancellations:
- Follow retention processes and manage cancellations in the system with accuracy.
Essential Requirements:
- Technical: A stable fibre internet connection with a backup solution for loadshedding.
- Time Commitment: Availability to work between 04:00 – 12:30 (AUS market time).
- Location: Based in Cape Town or Johannesburg, South Africa with occasional in-person connections.
This is an exciting opportunity for professionals who are ready to be part of a dynamic team and provide exceptional claims service to clients in the Australian insurance market. By joining our talent pipeline, you’ll be ready to step into a role and make an impact as soon as the need arises.