Short-Term Insurance Claims Administrator
Role Overview
At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles.
As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients.
This is not a single vacancy, but an opportunity to join a professional network, with typical placement turnaround times of 4 - 8 weeks, depending on client demand.
As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle.
We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment.
Key Responsibilities
Claims Administration & Processing
- Receive and process claims notifications across Commercial, Personal, and Motor portfolios
- Assess claims validity and apply policy terms and conditions
- Appoint assessors or loss adjusters where required and manage claims through to resolution
- Maintain accurate, up-to-date records in line with compliance and audit requirements
Client & Stakeholder Engagement
- Liaise with clients, brokers, insurers, and third parties to ensure timely communication
- Provide clear updates throughout the claims process
- Build and maintain strong working relationships to support client satisfaction
Operational & Performance Delivery
- Manage claims efficiently in line with productivity and service targets
- Support cost control by contributing to reduced claims leakage and expenses
- Identify and escalate potential fraud or irregularities
Administration & Compliance
- Ensure all documentation is complete, accurate, and properly filed
- Adhere to internal processes, quality standards, and regulatory requirements
Learning & Development
- Demonstrate a willingness to learn and adapt within an international environment
- Contribute positively to team performance and knowledge sharing
Minimum Requirements
- Qualification: Matric or equivalent
- Experience: 1+ years’ experience in Short-Term Insurance Claims
- Communication: Strong verbal and written English skills, with a professional and confident approach
- Technical Skills: Comfortable working on claims systems and general computer platforms
- Client Exposure: Experience engaging with clients and stakeholders in a professional capacity
- Availability: Willingness to work international hours where required
- Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions
- Location: Must be a South African citizen currently residing in South Africa
Application Process & Additional Information
- This is a pipeline role, with consideration for both current and future opportunities
- The process includes a comprehensive application and short video introduction
- Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise
Why Join ICS?
- Access to international opportunities within UK and Australian insurance markets
- Exposure to structured, high-performing claims environments
- A transparent, digitally enabled recruitment process
- The opportunity to grow within a network of insurance professionals